Performance Monitoring
Internal reviews often miss blind spots – from subtle service inconsistencies to standards that fall short of expectations. A professional mystery check offers a complete, unbiased perspective: the guest journey experienced in full, evaluated against international benchmarks, and transformed into clear recommendations. The result is confidence, clarity, and a roadmap to lasting excellence
1. Define the Scope
We agree on the focus of the check – from guest journey to overall standards – to ensure the evaluation fits your goals
4. Benchmark Comparison
Your performance is measured against international frameworks such as LQA, Forbes, and best-practice hospitality standards
2. Anonymous Visit
I experience your spa discreetly as a guest, moving through the entire journey from booking to farewell
5. Detailed Report
You receive a structured, transparent report highlighting strengths, gaps, and opportunities for improvement
3. Holistic Evaluation
Every aspect of the visit is reviewed – service, atmosphere, treatments, and standards – with the perspective of both a guest and an expert
6. Practical Recommendations
Clear, actionable advice is provided – from quick wins to long-term strategies – giving you a roadmap to raise performance and consistency
Contact
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